Many state and federal governments today are striving to provide transparent governance to citizens by IT enabling various government departments. However, several challenges and issues need to be addressed to meet the goal of effective e-Governance.

Some of the challenges are

• Lack of inter-departmental collaboration leading to disintegrated information systems with data duplication and redundancy (for example, demographic  data, health records, tax records)
• Ability to search and retrieve the information in a seamless manner  from  anywhere or anytime
• Lack of workflow automation
• Lack of real-time visibility of approval workflows for better transparency
• Security Enforcement
• Lack of integration between systems within and across departments leading to manual overhead, lower productivity and potential revenue leakages and losses

Standards and Service Oriented Architecture based SOA Layers platform from SOAMatrix can help the state and federal governments achieve the following:

• Integrate inter-departmental applications in a standard and platform independent manner to provide a single window access of various services to citizens by leveraging existing application and hardware investments thereby eliminating duplication and redundancy of applications and application data
• Automate and build  complex departmental  process workflows with support for multistage approval using standard web based workflow engine as well as building workflows using Email/SMS/IVRS
• Multi-lingual support  to handle multiple languages
• Real-time monitoring, management and governance engine for real-time visibility across various departmental  processes and functions
• Alert/notification framework for sending timely reminders to citizens (for example, bill/tax payment due date reminders) for timely revenue recognition
• Flexible and configurable reporting engine for generating various departmental audit and performance reports for better accountability
• Highly scalable platform with built in support for high availability, failover and load balancing of e-Governance applications
• Security enforcement and compliance for greater protection of critical data
• Improvement  in overall  Quality of Service (QoS) to citizens by  increased responsiveness, productivity, accountability, transparency and effective administration